A place for frequently asked questions, varied facts, and other odds and ends. If you've got a question, it's likely you'll find the answer here — and if not, we're only a call or chat away and always eager to help!

Who should I contact about returning a product?

In the event that you need to return a Pina Zangaro product, contact the retailer where you made the purchase. If you purchased the product from us, see our returns policy here:

Only packages bearing the proper Return Authorization Code will be accepted at our receiving door.

How many pages can I fit in my Screwpost Binder?

Theoretically, you could extend the capacity of your Screwpost Binder indefinitely. Our Screwpost Binders include posts to accommodate up to 25 inserts (50 sides). Use our screwpost  pack to increase capacity.

Are your products eco-friendly?

See our Environmental Policies  page for more info on this topic, but in short, all of our products are at minimum recyclable and many are made of renewable and/or recyclable materials. All of the aluminum we use, for example, has post-consumer and post-industrial content, and can be 100% recycled. The acrylics we use are totally recyclable as is most of the packaging we use. For more detailed information about the environmental attributes of any specific product we make, give us a jingle.

What is the best way to keep my Pina Zangaro product looking good?

In general, your portfolio's worst enemies are sunlight, heat, humidity, dust and abrasion. Keeping your book away from those five foes will make it last forever. Use one of our Jackets, or come up with your own defenses.

Where do you make this stuff anyway?

We make all of our products in the USA. What is not manufactured in our San Francisco facility is made for us by our manufacturing partners across the US. We do this because quality, speed and reliability are important to us, as is minimizing the product miles on our goods. Offshore manufacturing has never been able to provide us with all of those qualities.

I see that you refer to "format" and "dimensions" on the site. What's the difference?

By "format" we mean the document size and orientation, while "dimensions" refer to the actual size of the product.

Where can I buy old Pina Zangaro products if I don't see them on your site?

It is possible that some of our discontinued products are available through our dealers. Call us and we'll point you in the right direction.

Are Pina Zangaro products archival?

All of the sheet protectors, hinge strips, and inkjet papers we make are acid free, pH-neutral and safe for long-term artwork storage. Our Machina and Olema boxes and books are anodized and, as such, are chemically stable and pH neutral. Some of our Screwpost and Three-Ring Binders, however, are not made of archival materials. We recommend that if you are planning to archive your work for the long term you place it first in a pH-neutral sheet protector or sleeve. Contact us for product-specific information.

Do the books fit inside the boxes?

Generally speaking, the boxes we make were not designed to hold our binders. They will, however, accommodate binders of smaller dimensions provided that you don't mind the book moving around inside the box, or use a foam insert to hold the book in place.

How do I print on your Scored Inkjet Paper?

Given the broad range of inkjet printers in use, we won’t be able to give you exact instructions, but these three tips should be helpful. Familiarity with your photo editing program and printer will also help. 

1) Selecting media size

The printable area is a standard document size. For example if you’ve purchased our 8.5x11 Scored Inkjet Paper, the setting for Media Size should remain 8.5x11. We don’t recommend printing on the hinge. So, there’s no need to add that area to the overall dimensions of the media size. If your printer is capable of printing edge-to-edge, you can enable this feature as you normally would for paper of the corresponding size. Please reference your printer’s manual for specifics on this particular feature.

2) Feeding your printer

Note the direction your paper goes through your printer. When you’ve selected the standard media size, always have the hinged side of the paper trailing, or feed through the printer last. Depending on the type of printer you have, this may not be possible with our 11x14 portrait format. If your tray is not wide enough to feed the 14 inch side first, try orienting the 11x14 portrait paper so the hinge is on the side opposite of where the inkjet heads rest when your printer is in sleep mode or powered off.

3) Orienting your Image

The paper should always feed the same way through the printer. If you need to flip or rotate the way an image prints onto the paper, use your computer application to change the way your image prints onto the paper. This could be done a couple of ways. The easiest would be to rotate your image on the screen. For example you could rotate your image 180 degrees, making the bottom of your image the top that prints out first. Rotate your image 90, 180, or 270 degrees so the image is oriented appropriately on the paper. You could also change the orientation through the print settings on some applications. Use the same methodology either way.

Our Scored Inkjet Paper is intended for home or office inkjet printers. It is not compatible with Laser Printers.

All of our products are made in the USA and are 100% quality-guaranteed.

With a huge inventory of ready-to-customize products, we ship fast — with free ground shipping on orders over $250!