Orders and Returns

Shipping

We ship all orders with UPS unless you specify otherwise. We cannot ship to PO boxes or APO addresses using UPS. Such orders will need to ship using USPS. Most orders received by 2:00 PM Pacific ship the same business day (M-F); orders received after 2:00 PM ship the next business day. Orders with standard imprinting ship within three business days after artwork approval. Orders with expedited imprinting ship the business day after artwork approval.

Guarantee

All of the products we sell are made in the USA of the very best quality materials. Nothing leaves our workshop without a careful inspection and we are confident that you’ll find no faults with your purchase. In the off-chance that you do, however, we’ll want to make it right. Whether you want a replacement or a refund, we’ll take care of it immediately. As in the same day. No delays. We guarantee it.

Returns

We want you to be 100% satisfied with your purchase. For that reason, if you are in any way unhappy with your Pina Zangaro product, you may return it to us within 30 days from date of purchase for a refund. To do this, simply ship the goods back to us, packed carefully in the box they came in. Include the original packing slip. Ship the order back to the address below:

Pina Zangaro Returns
1324 Rand St. Unit A
Petaluma, CA 94954

Once we receive your return we will refund the credit card you used to make the purchase. Please note that shipping costs will be refunded only for returns of defective or damaged merchandise. Please note also that we cannot accept returns on any custom imprinted goods unless there is a problem with the product or the imprinting. International returns must be shipped with any duty fees prepaid.

Privacy and Security

Privacy

Privacy is a big deal. We care about it, and you should too. We collect information from you in order to process your orders or answer your questions. We will not rent, give away or sell that information under any circumstances to anybody, ever. And we won’t do anything with your email address unless you specifically opt to receive informational mailings from us. If you later decide to opt-out of receiving such mailings, just let us know and we’ll remove you from our list.

Security

Because this site utilizes the most current Secure Sockets Layer (SSL) technology, you can rest assured that your payment information will remain secure. SSL encrypts your order so that it cannot be decoded by anyone other than Pina Zangaro.

Terms and Conditions

Copyright 2019 Pina Zangaro. All Rights Reserved. Some portions of this site, imagery in particular, may be under copyright control from other entities. Inclusion of this imagery on the site in no way implies ownership of the imagery by Pina Zangaro and all such imagery remains the property of the owners. Pina Zangaro does not authorize the use of this imagery for any purpose without the express permission of Pina Zangaro and the owner of the imagery, where applicable. If you have concerns about your copyrighted imagery appearing on this site, please do not hesitate to contact us and we will immediately work with you to resolve the situation.